Privacy Policy

1. Information We Collect

Personal Information You Provide

• Full name, email address, and phone number
• Billing and shipping address
• Payment details (processed via secure gateway — we never store card numbers)
• Account login credentials
• KYC documents (Aadhaar, PAN) for high-value transactions as required by law

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent on site, and click behaviour
• Purchase history and Wishlist activity
• Cookies and analytics data

2. How We Use Your Information

• To process and deliver your orders
• To send order confirmations, invoices, and shipping updates
• To respond to customer service queries
• To send promotional offers and new collection updates (with your consent only)
• To improve our website experience and product listings
• To comply with legal obligations (GST records, RBI/PMLA regulations for high-value transactions)

3. High-Value Transaction Compliance (KYC)

As a gold jewellery business, we are required by Indian law to:

• Collect KYC documents (Aadhaar, PAN) for cash transactions above ₹2,00,000
• Maintain transaction records as per PMLA (Prevention of Money Laundering Act)
• Report suspicious transactions to the Financial Intelligence Unit (FIU-IND)

4. Sharing Your Information

We do not sell your personal data. We may share it only with:

• Shipping and logistics partners to deliver your order
• Government or tax authorities when legally required (GST filings, KYC compliance)
• IT and cloud service providers who host our website (under strict data agreements)

5. Cookies

We use cookies for:

• Keeping you logged in to your account
• Remembering your cart and Wishlist
• Analytics (e.g. Google Analytics)
• Marketing retargeting (only with your consent)

You can disable cookies in your browser settings, though some features may not work as expected.

6. Data Security

• All transactions are secured with SSL/TLS encryption
• Passwords are stored in hashed form and never in plain text
• Payment processing is handled by PCI-DSS compliant gateways
• We conduct regular security reviews of our systems

7. Data Retention

We retain your data for the following periods:

8. Children’s Privacy

Our website is intended for users 18 years and older. We do not knowingly collect data from minors. If you believe a minor has submitted personal data, please contact us immediately and we will delete it promptly.

10. Third-Party Links

Our website may link to third-party sites such as social media platforms or payment pages. We are not responsible for their privacy practices. Please review their policies separately.

11. Changes to This Policy

We may update this policy from time to time. Significant changes will be notified via email or a prominent website notice. Continued use of the site after changes constitutes your acceptance of the updated policy.

12. Contact Us

For any privacy-related queries or requests: